Zero Refill Program
Zero.Refill How it Works
Step 1: Go to our Liquid Soaps product page order your liquid soaps, shampoos and household cleaners. If you keep returning the bottles, you will only ever pay for the bottles once, as you can apply your store credits received for the returned bottles. And if you need to order before you return the bottle, you can still get a store credit to use next time once the bottles have been returned.
Your order will be delivered by our sustainable courier partners NZ Post in our refillable stainless steel bottles, packed in our specially made reusable box.
When your parcel arrives, keep the box and start enjoying truly plant based natural soaps and cleaners - experience the difference!
Step 2: When you are close to reaching ZERO product, come back online again. Find the orange button at the bottom of every page "I have bottles to return", click and fill out the form. Check your emails (including junk and spam) for a pdf courier ticket from us.
Best part: You pay ZERO for the return label!
Rinse your bottles, pack them in the reusable box they arrived in, seal it up and print and put the label on the box. Either take the package to your NZ Post shop, give to your rural Postman, or let us know and we will arrange a pick up.
You will receive a store credit by email when we receive the bottles.
If you have left it a little bit late to wait for the credit, jump straight to Step 3, and come back to Step 2, saving your store credit for your next purchase (don't worry, it will pop up and ask you if you want to use it so it won't get forgotten!)
Step 3: Place your new order, using your store credit.
We then clean and sterilise the bottles you returned, and refill them ready for the next customer!
A closed loop 100% sustainable option all from the comfort of home!